Refund policy
Disclaimer: Contents of the website including trademark 'Zero02' is the intellectual property of HORNEDGOAT CLOTHING PVT LTD
Exchange
- We Allow A One-Time Exchange Per Product Category To Ensure You Find The Perfect Fit And Better Understand Our Brand's Sizing.
- Customer Is Responsible For Sending The Product Back To Us For Processing.
- To Initiate An Exchange, Please Email Us At Contact@zero02.in , Provide All The Necessary Details.
- No Exchange Request Will Be Catered For The Sale Orders.
- Exchange Request To Be Initiated Within 7 Days Of Delivered Product, No Exchange Will Be Entertained Post Completion Of 7 Days And If ,
- The Product Has Not Been Worn, Cleaned Or Tampered With By You.
- The Brand Tags, Original Packaging Material, Accompanying Accessories Are Intact And Not Altered, Damaged Or Discarded By You.
- The Product Has Not Been Worn, Cleaned Or Tampered With By You.
- The Product Is Not Altered, Unless Proven Vendor Defect.
- However, In Case You've Received A Defective Product, Please Mail Us At contact@zero02.in With The Order Details And Few Images Of The Article.
- For Any Further Assistance Feel Free To Reach To Us At contact@zero02.in Or Message Us Directly On Our Instagram @zero02.in
Return
- Enjoy peace of mind with our 7-Day Exchange Policy!
- Email Us At Contact@zero02.in Including Your Order Number And Clear Details Of The Defect.
- For Defective Items, We Will Arrange For The Product To Be Picked Up By Our Logistics Team.
- Once We Receive The Defective Item, We Will Promptly Inspect It And Provide A Resolution.
- No Return Request Will Be Catered For The Sale Orders.
- In case your query is still not resolved, please write to us at contact@zero02.in Our Customer Care representatives will be happy to help you.
- Kindly note: We do not entertain cancellations or offer refunds for orders placed on our website.