Shipping policy

Disclaimer: Contents of the website including trademark 'Zero02' is the intellectual property of HORNEDGOAT CLOTHING PVT LTD

Welcome to zero02.in™ Shipping Policy! We pride ourselves on providing an efficient and reliable shopping experience. Please find detailed information about our shipping policy below:

  1. Shipping Schedule:

    • Processing Time: All orders placed on our platform are processed and shipped out within 24 hours of the order being placed. This applies to all orders regardless of the size, quantity, or destination.
    • Shipping Days: We operate and ship products on business days, which are Monday to Friday, excluding public holidays. If an order is placed on a weekend or public holiday, it will be processed and shipped on the next business day.

  2. Free Shipping(India Only):

    • We believe in simplicity and transparency, which is why we offer FREE shipping on all orders(within India), regardless of the order value. There are no hidden fees or minimum purchase requirements.

  3. Estimated Shipping Time:

    • Once shipped, the estimated delivery time for orders is between 4 to 8 working days. This is an estimate, and while we always strive to ensure your order reaches you within this timeframe, some external factors might cause delays.
    • Holiday Influence: During public holidays, there might be slight delays due to high demand and potential carrier slowdowns. We appreciate your patience during these times.

  4. Tracking Your Order:

    • Once your order has been shipped, we will provide you with a tracking number and a link to track your package. This will give you a clearer indication of the delivery date and the current status of your order.

  5. Delivery Issues:

    • If you have not received your order within the estimated delivery time, please reach out to our customer service team. They are here to assist and will provide you with an update or help in resolving any issues.
    • Please ensure your shipping address is accurate and complete to avoid any unnecessary delays. If there are any discrepancies or special instructions, do let us know in advance.

  6. Returns & Exchanges:

    • For information on returns and exchanges, kindly refer to our Returns & Exchange Policy, which provides a detailed overview of the process and criteria.

Thank you for shopping with Zero02.in , We are committed to ensuring you receive your purchases in a timely and hassle-free manner. If you have any questions or concerns regarding our shipping policy or your order, please don't hesitate to contact our customer service team.